At this stage, new car repair factories are opening every day, and some are closing down. The water in the automotive aftermarket is still very deep today, and even stores that have been operating for many years are at risk of closing down. If bosses don't want their repair plants to go bankrupt so soon, they must learn to plan for the rainy day, look far ahead, and they can't enter the pits mentioned below. So what pits are easy to get into in a new car repair plant?

　　一：重顾客而无视员工

　　First: Valuing customers and ignoring employees

　　刚刚开业的汽修厂，很多管理者都过火关注市场的反应，把绝大局部时间和精神都放在了车主身上，无可争议的把销售放在位。

　　In the newly opened automobile repair plant, many managers pay too much attention to the reaction of the market, put most of the time and spirit on the owner, and indisputably put sales in the first place.

　　员工的用餐问题没有处理能够疏忽不计，员工的休班问题能够高高挂起，员工的住宿问题未来再提。只需触及到员工的问题，都是能够往后拖一拖、放一放，都是微乎其微的事情。

　　Employee meals can be neglected if not handled, staff off-duty issues can be high hanging, staff accommodation issues will be raised in the future. Only when it comes to employees'problems, can we drag them back and put them aside, which is a trivial matter.

　　天天研讨财务报表，时时看汽车维修软件提示的预定效劳。客人不进店犯愁，客人进了店还是犯愁，担忧顾客对效劳不称心，担忧员工效劳不积极。于是，一切财力、物力都是盘绕着客人转，注重市场，注重车主没有错，关键由谁来注重才干完成。把顾客当上帝，可是作为老板的你，能否明白是谁可以让顾客享用上帝的礼遇？

　　Discuss the financial statements every day and see the scheduled service prompted by the automobile maintenance software from time to time. When the guest does not enter the shop, he worries about whether he enters the shop or not. He worries that the customer is not satisfied with the service and that the staff is not active in the service. Therefore, all financial and material resources are revolving around the customers, focusing on the market, focusing on the owner's right, the key is who pays attention to accomplishment. Take customers as God, but as the boss, can you understand who can let customers enjoy God's courtesy?

　　处理方法：

　　Processing methods:

　　员工称心，是老板完成车主称心的前提和基本，员工这个环节和程序谁都绕不过去，不只仅是汽修行业，其他任何行业都一样。

　　Employee satisfaction is the premise and basis for the owner to complete the car owner satisfaction. No one can get around this link and procedure of employee, not only in automobile repair industry, but also in any other industry.

　　没有任何一个老板可以抛开员工，直接把产品和效劳提供应客人，终还是要依赖员工来完成。所以刚刚成立的汽修厂不要过火的关注顾客，把内部顾客——员工照顾好了，你的外部顾客自然就称心了。

　　No employer can leave employees behind and provide products and services directly to customers, and ultimately rely on employees to complete. Therefore, the newly established automobile repair plant should not pay too much attention to customers, take good care of internal customers - employees, and your external customers will naturally be satisfied.

　　二、注重管理制度，疏忽企业文化

　　2. Pay attention to management system and neglect enterprise culture

　　规章制度的确能约束人邪恶、懒散、自私的一面，引导着员工朝着企业的请求和方向去工作。但是，再好的效劳规范和出品流程，都是针对大多数顾客的普通性需求。

　　Rules and regulations can indeed restrain the evil, lazy and selfish side of people, and guide employees to work towards the request and direction of enterprises. However, the best service standards and production processes are aimed at the general needs of most customers.

　　由于顾客的消费习气不同，消费需求不同，再好的效劳规范都不可能满足一切的客人，这就需求员工的个性化效劳。

　　Due to different consumer habits and different consumer needs, no matter how good service standards can meet all customers, which requires the personalized service of employees.

　　这种个性化效劳的提供，就不再是规章制度可以请求出来的，它来自于员工对老板，对这份事业的高度认同。没有这份认同，这种个性化效劳就不会完成。

　　This kind of personalized service is no longer required by rules and regulations. It comes from the high recognition of the employee to the boss. Without this recognition, this personalized service will not be completed.

　　其次，老板的接人待物，为人处事的作风和规范，都潜移默化的影响着身边的每一名员工。当有，你看到他们身上的不雅之处，他们就是你原来的样子，只是员工充任了你的一面镜子，照映出了你的美与丑。所以，要留意本人平常的习气和养成，由于你正在盲目不盲目的复制着跟你一样的员工。这就是企业文化的构成。

　　Secondly, the boss's hospitality, the style and norms of dealing with people, have a subtle impact on every employee around. One day, when you see the discrepancies in them, they are the same as you are, but the employees act as your mirror, reflecting your beauty and ugliness. So, pay attention to my usual habits and cultivation, because you are blindly copying the same employees as you. This is the composition of corporate culture.

　　处理方法：

　　Processing methods:

　　用企业文化来补偿规章制度的破绽，由于再好的规章制度只能管理住员工的手和脚，但是管不住员工的心，人在哪里不重要，心在哪里才重要。

　　To compensate for the flaws of rules and regulations with corporate culture, because the best rules and regulations can only manage the hands and feet of employees, but can not control the hearts of employees, where people are not important, where the heart is important.

　　要想让员工变得更，先改掉本身上的缺点，本身的问题处理好了才干博得下属的信任，才干影响更多人，构成良好的企业文化，把员工培育成你想要的那种人。

　　In order to make employees better, we should first overcome their own shortcomings, solve their own problems, win the trust of subordinates, influence more people, form a good corporate culture, and cultivate employees into the kind of people you want.